The investigation system
for support teams.
Active investigations
Priority cases currently under review.
- ---EVI-102Payment failing for pro plan upgradeMar 4
- ---EVI-103Investigate missing events in PostHogMar 4
- ---EVI-104Database connection timeout on replicaMar 4
Seamlessly integrated with the tools you already use
Features
Everything you need to resolve tickets faster
01 INTAKE
Gather context instantly
Paste an email or user ID. Evidio automatically pulls all relevant logs from Stripe, PostHog, and your database to build a unified timeline.
10:42 AM
User logged in
10:46 AM
Payment failed (insufficient_funds)
02 ANALYSIS
Pinpoint the root cause
Our AI analyzes the combined log data to find exactly what went wrong, saving you hours of manual debugging and query writing.
The user attempted to upgrade to the Pro plan, but their card on file was declined by their bank due to insufficient funds. They did not encounter a bug in the application, but rather a standard payment gateway rejection.
03 RESOLUTION
Automated Drafts
Get a ready-to-send reply draft tailored to the specific issue, complete with context from your logs. Just review and send.
Hi Sarah,
Thanks for reaching out! I checked our logs and it looks like your bank declined the transaction due to insufficient funds. Could you please try updating your payment method? You can update your card details here: [Billing Link]
Best,
Support Team
04 CONNECT
Set up in minutes
Connect Stripe, PostHog, and your app connector in under 10 minutes. All read-only — we never modify your data.
Onboarding
Connect Stripe
Paste your Stripe API key
Connect PostHog
Add your PostHog project key
Connect your App
Add connector URL and secret
05 COLLABORATE
Share cases with your team
Save resolved cases as documentation for your team. Share internal links so anyone can see the timeline, root cause, and resolution.
Shared Cases
Payment failing for pro plan…
2 min ago
Login loop on Safari
1 hr ago
Webhook delivery timeout
3 hr ago
Case Report
One view for timeline, causes, and reply
Designed for support teams to review evidence on the left and act from the AI panel on the right.
Timeline
4 evidence events2026-03-03 10:42
User requested Pro upgrade
Checkout session created for EUR 29 Starter plan.
2026-03-03 10:46
Payment failed
Card declined with reason: insufficient_funds.
2026-03-03 10:47
Access check denied
Plan remains free, feature gate blocked workspace export.
2026-03-03 10:51
Support ticket opened
Customer reported 'charged but no access' concern.
Likely causes
Card decline prevented plan activation
92%Evidence: ev_902, ev_903
Customer assumed checkout success
68%Evidence: ev_901, ev_904
Next steps
Ask customer to update payment method and retry checkout. (ev_902)
Confirm plan state after successful payment in app logs. (ev_903)
Share billing portal link and keep ticket open until activation. (ev_904)
Reply draft
Evidence linkedHow it Works
Three steps to resolution
From customer email to actionable case report in under two minutes.
Connect your stack
Link Stripe, PostHog, and your app in the onboarding wizard. Read-only access, under 10 minutes.
Investigate a customer
Paste an email or customer ID. Evidio fetches billing, analytics, and app context in parallel.
Get your answer
Review the root cause, follow the recommended steps, and send the ready-made reply draft.
Integrations
Seamless Connectivity
Connect your tools in minutes using read-only API keys. Evidio acts as the central intelligence node.
Pricing
Simple, predictable pricing
Start free, upgrade when you need more investigations. No hidden fees.
Free
For testing and small teams getting started.
Starter
For growing teams that need more investigations.
Team
For teams that need collaboration and higher limits.
FAQ
Frequently Asked Questions
Evidio connects to Stripe (billing data), PostHog (product analytics), and your app via a simple connector endpoint. All access is strictly read-only. We only fetch the minimum data needed to build an investigation timeline — customer info, billing events, and recent product analytics events.
Cut support investigation
time by 60%.
Join the waitlist and be the first to know when Evidio launches.